Product information
12210 MONTWOOD DRIVE
STE 103 - MAILBOX 9
EL PASO, TX 79928
At BGK Apparel our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Please Note: ALL JEANS PRODUCTS ARE CUSTOM MADE UPON ORDER AND WILL TAKE 2WEEKS TO SHIP
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to dispatched within 4 - 45 business days after the order is placed. WAREHOUSE DELAYS CAN POSTPONE PROCESSING TIMES IF OCCURRED.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by USPS, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 2 and 7 days to arrive at their destination but can take longer from time to time. Shipping times may vary due to unforeseen delays, should they occur.
RISK OF LOSS
All purchases of physical items from BGK Apparel are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
At BGK Apparel, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our return policy.
14-Day Return Policy:
You have 14 days from the date of delivery to return an item for a refund or exchange. After this period, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
- The product must be in like-new condition, meaning:
- No tears or rips in the fabric.
- No signs of wear or usage.
- No stains, odors, or pet hair.
- No scratches or damage to any part of the product.
- The material must not be stretched out or warped.
Return Shipping:
Please note that return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges:
If you need to exchange an item for a different size or color, please contact us at [contact email] to arrange for an exchange. Exchanges are subject to availability.
Contact Us:
If you have any further questions about our return policy, please feel free to contact us at [ sales@bgkonline.shop ].
Note: BGK Apparel reserves the right to refuse returns that do not meet the above criteria or if the return is made beyond the specified return period.
Please note that shipping costs are non-refundable unless SEEL Return Assurance was purchased at checkout. Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will then process your refund within a reasonable timeframe.
Thank you for your understanding and please don't hesitate to contact us if you have any questions or concerns regarding your purchase.
By placing an order with bgkonline.shop, you are here by admitting to knowing our return and exchange policy.
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F.A.Q.
Frequently asked questions.
What Does BGK stand for
BGK originally stems from "Bass God Kazzi," the artistic moniker of our founder, a music producer who merged his passion for music and fashion. However, BGK has evolved to embody its own distinct meaning as a lifestyle brand:
B - Bold (representing confidence and fearless self-expression)
G - Global (symbolizing worldwide influence and universal style)
K - Kingdom (representing the community and culture we're building)
What's the story behind BGK Apparel?
BGK Apparel was born from the creative vision of a music producer who saw fashion as another form of artistic expression. After establishing himself in the music industry as Bass God Kazzi, he recognized the powerful connection between music and style. This inspired him to channel his creative energy into fashion, establishing BGK Apparel as a brand that bridges the gap between musical influence and contemporary fashion.
When Do i receive tracking number
Once you place your order with BGK Apparel, you'll receive an order confirmation email. After your order is processed, we'll send your tracking number to the email address provided during checkout. You can find your tracking information by checking your email for a shipping confirmation message or by logging into your BGK Apparel account to view your order status. Please double-check that your email address is entered correctly during checkout, as incorrect email addresses will prevent you from receiving your order confirmation and tracking number. If you realize you've entered an incorrect email address, please contact our customer support team immediately to update your information so we can ensure you receive your confirmation and tracking details. If you haven't received your tracking number, please check your spam folder or reach out to our customer service team for assistance.
Can I make changes to my order after it’s been placed?
Yes, you can make changes to your order after it's been placed. However, please contact our customer support team immediately after placing your order to request any changes. This includes modifications to size, color, shipping address, or any other order details. The sooner you reach out to us, the better we can assist you with your changes. Please note that once an order begins processing, we cannot guarantee that changes can be made. To request changes, please have your order number ready when contacting our customer support team.